1. Visa and health documentation
Travel and health documents are necessary to comply with the requirements of the embassies. If failure to obtain any such documents results in fines, surcharges or other financial penalty being imposed upon us then you shall reimburse us accordingly. If visa is unobtainable due to circumstances beyond our controls, we will not be held responsible. You must ensure by consulting your own doctor for the specific health precautions deemed prudent for the country.

2. Cancellations
Should you or any part of your party be forced to cancel your booking once it is accepted, a valid cancellation can only be made if you give written instruction either to the travel agent through whom you made your booking so they can notify us immediately or if booked through Sidat Hajj and Umrah then direct to us. The instructions must be signed by the person who signed the booking form. Cancelation fee will be charged if the visa and the paper work have been processed.

3. Limitations on our liability
Our liability to you for the non-performance or improper performance by air carrier, sea carrier, rail carriers, land carriers or hotelkeepers or any service to be provided by them as part of your package is limited to the amount you can validly recover against such carrier or hotelkeeper and not against the tour operator (Sidat Hajj and Umrah).

4. Termination and indemnity
You must accept responsibility for the proper conducts of yourself and those with you on the same booking form. In case of serious misconduct i.e. unable to relate to the resettlement of misunderstanding, heavy arguments with package assistance, abusive language, badly, recklessly or negligently cause any injury or damage or to cause any delay or diversion of any flight or other means of transport.

We reserve the right to terminate your package or that of any member of your party. If we do so, we shall have no further responsibility or liability to you or any member of your party. We will however seek to make sure that you or any member of your party is disassociated from the group with out any resource. It should be understood that participants at the individuals own risk and that instructions from the group's supervisors must be adhered to with regards to participation.

5. Payments
You must pay a deposit of 50% per person with your booking for umrah and for hajj, you must pay the remaining balance owing to us at least 8 weeks before the due date of departure. If you make your booking within 8 weeks of departure, you must pay for in full at the time of booking. If agreement is reached for you to pay by a certain date then it must be. If you are unable to make a payment then an additional charge will be added to the amount you that owe us. If you fail to make payments on time we reserve the right to cancel your booking.

Difficulties may arise, itinerary may alter. No prior notice will be given to changes beyond our control subject to local authorities. Flight time may vary due to circumstances beyond our control. We will however assist to the best of our ability to seek/provide and control. Sidat Hajj and Umrah will not be held responsible in any way after commencement of journey.

6. Your responsibility and commitment / limitation on our liability.
We want our customers to remember that you are responsible for your actions and effect that they may have on others. If we (or another person in authority) believe your actions could upset others, or put them in danger or damage property, we may end your contract. This would mean we would not pay any compensation or meet any expenses you suffer as a result. We do not control the day to day management of your accommodation. Upkeep of your accommodation is the sole responsibilities of the hotelier. We will not accept any liabilities for improver services provided by hoteliers. The hotelier’s services are governed by the Saudi hajj ministry law. If you and your party decided to make alternate arrangements and break your contract we will not compensate you. You can approach the hotelkeepers for termination of your contract and remainder to be credited at the point. Payment by us the organiser is always paid in advance to the hotelkeepers for confirmation of your accommodation and arrangements. We do not hold your monies with us we can however; try on your behalf if your approach has been unsuccessful. We will inform you of our decision, verbally or written format.

7. Complaints
in the unlikely event that you have a problem or complaint during your pilgrimage please bring it to the attention of our management staff and the hotelier or other supplier so that they have an opportunity to put it right at the time. If the matter cannot be resolved locally and you wish to take it up with us on return, please note, that written comments will only be acknowledged, please write to Sidat Hajj and Umrah, 50-52 Higher Eanam, Blackburn, Lancashire BB1 3AZ, within 14 days of your scheduled return. Please quote your name and give full details so we can make a thorough investigation. Failure to do so will restrict your right to any compensation. Verbal comments will not be acknowledged.

We are neither a carrier nor a provider of accommodation. Each journey that you book by air, land, and sea is governed by the conditions of the carriers or providers. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of applicable conditions are available for inspection at the offices of the carrier or provider concerned. When you book accommodation, its availability or provisions requested is subject to the conditions of the carrier or the hotel concerned and not us the organiser.